Frequently Asked Questions
Everything you need to know about shopping with 138 Foods, Inc.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, 138 Foods, Inc. ships exclusively within the United States and its territories to ensure the freshness and quality of our food products.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products allergen-free?
While we offer many products that are gluten-free or nut-free, all items are processed in a facility that handles wheat, soy, milk, and nuts. Please check individual product labels for specific ingredient information.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.